From 2011 to 2018, I worked for Wolters Kluwer. The first year as a Senior User Experience Designer and the last years as past of the Canadian Innovation team responsible for creating new products to help the company increase revenues organically.
As part of the Innovation team, I was responsible for all Voice of the customer activities. These activities included making partnerships with existing Wolters Kluwer customers and use these partnerships to organize :
- Customer visits
- Hackathons / Code games
- Idea tournaments
to better get to know our customers to ultimately discover unmet needs we could solve and thus create new products.
Because of my track record within the Innovation team, I was asked to spearhead a 6-month research & design project to understand the needs of North American and Asia Pacific Accountants and then use this knowledge to create a new Document Management System (DMS) to be integrated in the new Accounting Firm Practice Management Cloud Platform Wolters Kluwer had launched a couple of year prior.
- The first goal of the project was to establish a grand vision for a Cloud-based Document Management System (DMS) to be integrated into iFirm, an accounting firm management system.
- The second goal was to create the detailed specifications for the development team for the version 1 and 2 of the DMS.